| Acknowledgements | 第1-4页 |
| Abstract | 第4-6页 |
| 摘要 | 第6-10页 |
| Chapter 1 Introduction | 第10-17页 |
| ·Background | 第10-12页 |
| ·Apology: A Brief Review | 第12-16页 |
| ·Research Questions | 第16页 |
| ·Organization of the Thesis | 第16-17页 |
| Chapter 2 Theoretical Framework | 第17-32页 |
| ·Politeness Theory and Repair Work | 第17-23页 |
| ·Brown and Levinson's Politeness Theory | 第17-19页 |
| ·Meier's Repair Work | 第19-21页 |
| ·Repair Work in Chinese Apology by Jiang and Hu | 第21-23页 |
| ·Introduction of Blum-Kulka and Olshtain's CCSARP | 第23-26页 |
| ·Models of Apologizing Strategy | 第26-30页 |
| ·Previous Models | 第26-28页 |
| ·A Modified Model for the Current Study | 第28-30页 |
| ·Definition of Education as a Variable in Apology | 第30-32页 |
| Chapter 3 A DCT Survey of Apologies | 第32-36页 |
| ·Design of the Questionnaire | 第32-33页 |
| ·Survey Procedure | 第33-34页 |
| ·Survey Subjects | 第34-36页 |
| Chapter 4 Results and Discussion | 第36-60页 |
| ·The Subjects' Own Answers | 第36-37页 |
| ·Cross-cultural Comparison between American English and Chinese | 第37-49页 |
| ·IFIDs (Illocutionary Force Indicating Devices) | 第38-40页 |
| ·Taking on Responsibility | 第40-42页 |
| ·Concern for the Hearer | 第42-43页 |
| ·Offer of Repair | 第43-44页 |
| ·Explanation or Account | 第44-46页 |
| ·Promise of Forbearance | 第46-47页 |
| ·Refusal to Acknowledge Guilt | 第47-49页 |
| ·Education as a Variable in Apology | 第49-60页 |
| ·Strategy Distribution in Situation 1 and Situation 2 | 第52-54页 |
| ·Strategy Distribution in Situation 3 and Situation 4 | 第54-56页 |
| ·Strategy Distribution in Situation 5 | 第56-58页 |
| ·Conclusive Discussion | 第58-60页 |
| Chapter 5 Conclusion and Limitations | 第60-64页 |
| ·A General Summary | 第60-62页 |
| ·Limitations of the Present Research | 第62-63页 |
| ·Suggestions for Future Effort | 第63-64页 |
| Bibliography | 第64-67页 |
| Appendix | 第67-76页 |
| Appendix 1a Questionnaire (English version for Students) | 第67-70页 |
| Appendix 1b Questionnaire (English version for Workers) | 第70-73页 |
| Appendix 2a 调查问卷 (Chinese version for Students) | 第73-75页 |
| Appendix 2b 调查问卷 (Chinese version for Workers) | 第75-76页 |
