| 摘要 | 第1-3页 |
| Abstract | 第3-7页 |
| Introduction | 第7-10页 |
| Chapter 1 Literature Review | 第10-17页 |
| Chapter 2 Intercultural Conflicts between Chinese and Americans in Busines Communication | 第17-27页 |
| ·Characteristics of Intercultural Conflicts in Business Communication | 第17-19页 |
| ·Chinese and American Cultural Backgrounds | 第19-23页 |
| ·Collectivism Vs.Individualism | 第19-20页 |
| ·High Power Distance Vs.Low Power Distance | 第20-21页 |
| ·Polychronic Vs.Monochronic Time Orientation | 第21-22页 |
| ·High-context Vs Low-context culture | 第22-23页 |
| ·Different Conflict Resolution Styles between China and America | 第23-27页 |
| ·Chinese Intercultural Conflict Resolution Style | 第23-25页 |
| ·American Intercultural Conflict Resolution Style | 第25-27页 |
| Chapter 3 Classification and Categories of Intercultural Conflicts in Business Communication | 第27-37页 |
| ·Field | 第28-30页 |
| ·Conflicts in Long Distance Intercultural Business Communication | 第29页 |
| ·Conflicts in Daily Intercultural Business Communication | 第29-30页 |
| ·Intercultural Conflict in Business Negotiation | 第30页 |
| ·Tenor | 第30-33页 |
| ·Intercultural Conflict in Diverse Work Groups | 第31-32页 |
| ·Intercultural Conflict between Managers and Employees in Organizations | 第32-33页 |
| ·Mode | 第33-37页 |
| ·Intercultural Business Conflict by Written & Spoken Language | 第34-35页 |
| ·Intercultural Conflict in Contexts with & without Interpreter/Translator | 第35-37页 |
| Chapter 4 Cooperation,Politeness,and Conflicts between the Chinese and American Participants | 第37-52页 |
| ·Cooperation in Business Work Groups | 第37-44页 |
| ·Maxim of Quality | 第38-40页 |
| ·Maxim of Quantity | 第40-41页 |
| ·Maxim of Relevance | 第41-43页 |
| ·Maxim of Manner | 第43-44页 |
| ·Politeness in Business Work Groups | 第44-52页 |
| Chapter 5 Case Studies | 第52-61页 |
| ·Case One | 第52-59页 |
| ·Description | 第52-55页 |
| ·Discussion | 第55-59页 |
| ·Case Two | 第59-61页 |
| ·Description | 第59页 |
| ·Discussion | 第59-61页 |
| Conclusion | 第61-64页 |
| References | 第64-67页 |
| 攻读学位期间的研究成果 | 第67-68页 |
| Acknowledgement | 第68-69页 |
