| ACKNOWLEDGEMENTS | 第8-9页 |
| ABSTRACT | 第9页 |
| 摘要 | 第10-13页 |
| CHAPTERⅠ INTRODUCTION | 第13-17页 |
| 1.1 Background and Significance of the Study | 第13-14页 |
| 1.2 Research Questions and Methodology | 第14-15页 |
| 1.3 Organization of the Thesis | 第15-17页 |
| CHAPTER Ⅱ LITERATURE REVIEW | 第17-24页 |
| 2.1 Achievements in Intercultural Communication Training Research | 第17-22页 |
| 2.1.1 Concept of Intercultural Communication Training | 第17页 |
| 2.1.2 Studies on Intercultural Competence | 第17-18页 |
| 2.1.3 Studies on Intercultural Communication Training Methods | 第18-19页 |
| 2.1.4 Studies on Intercultural Communication Training Contents | 第19-20页 |
| 2.1.5 Studies on Training Design Theories and Models | 第20-22页 |
| 2.2 Studies on Intercultural Business Communication | 第22-24页 |
| CHAPTER Ⅲ CASE STUDIES OF FOUR TRAINING PROGRAMS | 第24-33页 |
| 3.1 Five Steps of Intercultural Communication Training in ZTE | 第24-26页 |
| 3.1.1 Defining the First Culture | 第24-25页 |
| 3.1.2 Tolerating, Respecting and Understanding the Second Culture | 第25页 |
| 3.1.3 Establishing the Third Culture | 第25-26页 |
| 3.2 Belize Intercultural Communication Training Principles | 第26-27页 |
| 3.2.1 Intercultural Awareness Training | 第26-27页 |
| 3.2.2 Intercultural Sensitivity Training | 第27页 |
| 3.3 Training Programs of Shanghai Volkswagen Company | 第27-31页 |
| 3.3.1 Bonn Intercultural Communication training program | 第28-29页 |
| 3.3.2 Bonn-Shanghai “Look and See”Training Program | 第29页 |
| 3.3.3 Intercultural Communication Platform in Shanghai Volkswagen | 第29-30页 |
| 3.3.4 Intercultural Cooperation Seminars | 第30-31页 |
| 3.4 Training Activities of Nigeria Branch of ZTE | 第31-33页 |
| CHAPTER Ⅳ CULTURAL FACTORS IN TRAINING DESIGN | 第33-41页 |
| 4.1 Culture Influences Communication | 第33-34页 |
| 4.1.1 What Does Culture Imply | 第33页 |
| 4.1.2 Culture and Interpersonal Communication Behaviors | 第33-34页 |
| 4.2 Cultural Differences to Be Addressed in Training Design | 第34-40页 |
| 4.2.1 Human Nature Orientation | 第34-35页 |
| 4.2.2 Activity Orientation | 第35-36页 |
| 4.2.3 Relational (Social) Orientation | 第36-37页 |
| 4.2.4 Relationship of Humankind to Nature | 第37页 |
| 4.2.5 Time Orientation | 第37-38页 |
| 4.2.6 Space Outlook | 第38-39页 |
| 4.2.7 Thought Patterns | 第39-40页 |
| 4.3 Integration of Chinese Elements into the Training Design | 第40-41页 |
| CHAPTER Ⅴ DESIGN OF THE TRAINING PROGRAMS | 第41-46页 |
| 5.1 Analysis of Trainees and Their Needs | 第41-42页 |
| 5.2 Training Goals | 第42-43页 |
| 5.3 Training Contents | 第43-44页 |
| 5.3.1 Cognitive Components | 第43-44页 |
| 5.3.2 Affective Components | 第44页 |
| 5.3.3 Behavioral Components | 第44页 |
| 5.4 Main Training Methods | 第44-45页 |
| 5.5 Trainers for the Training programs | 第45-46页 |
| CHAPTER Ⅵ TRAINING PROGRAMS TO BE DELIVERED | 第46-63页 |
| 6.1 Modules of the Training Programs | 第46-57页 |
| 6.1.1 Language Training Module | 第46-47页 |
| 6.1.2 “Know Our Own Culture”Module | 第47-48页 |
| 6.1.3 “Identify Cultural Differences”Module | 第48-49页 |
| 6.1.4 “Area Studies on Host Country”Module | 第49页 |
| 6.1.5 Movie Watching Module | 第49-53页 |
| 6.1.6 Reading Module | 第53-54页 |
| 6.1.7 “Try to Establish Relationship”Module | 第54页 |
| 6.1.8 “Create Harmonious Working Environment”Module | 第54-55页 |
| 6.1.9 Pressure Management and Other Counseling Module | 第55页 |
| 6.1.10 Case Studies Module | 第55-56页 |
| 6.1.11 “Look and See”Field Trip Module | 第56-57页 |
| 6.2 Composition of the Training programs | 第57页 |
| 6.3 Training Delivery | 第57-62页 |
| 6.3.1 Training Program One | 第58页 |
| 6.3.2 Training Program Two | 第58-59页 |
| 6.3.3 Training Program Three | 第59-60页 |
| 6.3.4 Training Program Four | 第60-61页 |
| 6.3.5 Training Program Five | 第61-62页 |
| 6.4 Training Program Evaluation | 第62-63页 |
| CHAPTER Ⅶ CONCLUSION | 第63-65页 |
| WORK CITED | 第65-67页 |
| Appendix: Training Evaluation Questionnaire | 第67页 |
