| 摘要 | 第1-6页 |
| Abstract | 第6-11页 |
| Chapter 1 Introduction | 第11-50页 |
| ·Study Background and Research Questions | 第11-18页 |
| ·Study Background | 第11-13页 |
| ·The Aim of Study and Research Questions | 第13页 |
| ·The Research Objectives | 第13-14页 |
| ·Rationale for selection of Spanish Companies for Comparison | 第14-17页 |
| ·Research Significance/ Value | 第17-18页 |
| ·Theoretical Literature Review | 第18-39页 |
| ·Quality Definition and its Evolution | 第18-23页 |
| ·Continuous Improvement Concept and Definitions | 第23-27页 |
| ·Authors and Theories in Field of Continuous Improvement | 第27-32页 |
| ·Quality Tools Used for Continuous Improvement | 第32-34页 |
| ·Benchmarking, Its Process and Limitations | 第34-38页 |
| ·ISO 9000 Certification –An Overview | 第38-39页 |
| ·Cross-Cultural Literature Review | 第39-47页 |
| ·Spanish Industry | 第39-41页 |
| ·Pakistani Industry | 第41-47页 |
| ·Thesis Technical Route and Structure | 第47-50页 |
| Chapter 2 Formation of Theoretical Framework | 第50-61页 |
| ·Identification of Determinants Influencing Business Performance | 第50-53页 |
| ·Operational Definition of Dependent Variable | 第51页 |
| ·Operational Definitions of Independent Variables | 第51-53页 |
| ·Research Hypothesis | 第53页 |
| ·Research Design | 第53-56页 |
| ·Research Questionnaire Details | 第54页 |
| ·The Unit of Analysis | 第54-55页 |
| ·The Time-Frame of the Study | 第55页 |
| ·The Sampling Unit for the Study | 第55-56页 |
| ·Anticipated Challenges to the Research | 第56页 |
| ·Research Methodology and Justification | 第56-58页 |
| ·The Qualitative Approach | 第56-57页 |
| ·The Experimental Approach | 第57页 |
| ·The Quantitative Approach | 第57-58页 |
| ·Sampling Process | 第58-59页 |
| ·Data Collection and Data Analysis Methodology | 第59页 |
| ·Brief Summary | 第59-61页 |
| Chapter 3 Data Analysis and Findings | 第61-101页 |
| ·Introduction | 第61页 |
| ·Status of Continuous Improvement Practices in Spanish Companies | 第61-68页 |
| ·Practice of Improvement Activities | 第63页 |
| ·Important Measures for working with CI | 第63-64页 |
| ·Improvement Activities Department Wise | 第64-65页 |
| ·Important Motives for working with CI | 第65页 |
| ·Barriers to CI Implementation | 第65-66页 |
| ·Utilization of CI Tools | 第66-67页 |
| ·Usage of Incentives | 第67-68页 |
| ·Comparison with Pakistani Companies | 第68-80页 |
| ·Practice of Improvement Activities | 第70-71页 |
| ·Important Measures for working with CI | 第71-72页 |
| ·CI Deployment Department Wise | 第72-73页 |
| ·Important Motives for CI Deployment | 第73-74页 |
| ·Barriers to CI Implementation | 第74-75页 |
| ·Utilization of CI Tools | 第75-76页 |
| ·Usage of Incentives | 第76-77页 |
| ·Overall Importance of CI in Business Unit | 第77-78页 |
| ·Contribution of CI in Business Performance | 第78-79页 |
| ·Status of Importance of Indicators during last 3 years | 第79-80页 |
| ·Chi-Square Results for Determinants Influencing Performance | 第80-100页 |
| ·The Relationship of Measures with Business Performance | 第81-86页 |
| ·The Relationship of Incentives with Business Performance | 第86-90页 |
| ·The Relationship of CI Tools with Business Performance | 第90-100页 |
| ·Brief Summary | 第100-101页 |
| Chapter 4 SEM Performance Appraisal Model for Both Industries | 第101-113页 |
| ·Conceptual Definition and Application Scope of SEM | 第101页 |
| ·Procedure and Specifications of SEM Model | 第101-105页 |
| ·Findings of Spanish PAM Model | 第105-107页 |
| ·Findings of Pakistani PAM | 第107-109页 |
| ·Results Comparison between Both Models | 第109-112页 |
| ·Brief Summary | 第112-113页 |
| Chapter 5 General Discussion | 第113-128页 |
| ·Cross-Cultural Differences | 第113-116页 |
| ·Quality Culture Differences | 第116-117页 |
| ·ISO Certification Outcomes | 第117-119页 |
| ·Eastern Vs Western Cultural and Organizational Differences | 第119-122页 |
| ·Statistical Results Assessment | 第122-125页 |
| ·Recommendations | 第125-127页 |
| ·Pakistani Government | 第125-126页 |
| ·Pakistani Companies | 第126-127页 |
| ·Brief Summary | 第127-128页 |
| Conclusion | 第128-130页 |
| References | 第130-143页 |
| Appendix 1 | 第143-148页 |
| Appendix 2 | 第148-151页 |
| Appendix 3 | 第151-190页 |
| Papers Published in the Period of Ph.D. Education | 第190-192页 |
| Acknowledgements | 第192-193页 |
| Personal Resume | 第193页 |
