| ABSTRACT | 第1-3页 |
| 摘要 | 第3-6页 |
| Chapter One Introduction | 第6-8页 |
| Chapter Two Literature Review | 第8-37页 |
| ·Culture and Cross-culture Communication | 第8-23页 |
| ·Culture | 第8-12页 |
| ·Communication | 第12-14页 |
| ·Culture and Communication | 第14-17页 |
| ·Cross-Cultural Communication | 第17-22页 |
| ·Cultural Specificity of Politeness | 第22-23页 |
| ·Pragmatic Failure | 第23-31页 |
| ·Definitions | 第23-25页 |
| ·Classifications | 第25-26页 |
| ·Sources | 第26-31页 |
| ·Interrelationship among Language, Culture and Politeness | 第31-37页 |
| ·Universality of Politeness across Cultures | 第32页 |
| ·Dominant Cultural Values in English and Chinese Cultures | 第32-37页 |
| Chapter Three A Survey of Pragmatic Studies of Politeness | 第37-50页 |
| ·Studies of Politeness in the West | 第37-46页 |
| ·Grice's Cooperative Principle (CP) | 第38-40页 |
| ·Leech's PP | 第40-43页 |
| ·Brown and Levinson's FT | 第43-46页 |
| ·Studies of Politeness in China | 第46-50页 |
| Chapter Four Cultural Differences and Pragmatic Failure of Politeness Manifested in Various Speech Acts | 第50-83页 |
| ·Greetings and Partings | 第50-58页 |
| ·Greetings | 第51-55页 |
| ·Partings | 第55-58页 |
| ·Offers and Responses | 第58-62页 |
| ·Making Requests | 第62-75页 |
| ·Expressing Apologies | 第75-83页 |
| Chapter Five Suggestions for Avoiding Politeness Pragmatic Failure | 第83-88页 |
| ·To Develop Communicative Competence and Pragmatic Competence | 第83-85页 |
| ·To Enhance Cross-cultural Awareness | 第85-88页 |
| Chapter Six Conclusion | 第88-90页 |
| BIBLIOGRAPHY | 第90-93页 |
| ACKNOWLEDGEMENTS | 第93-94页 |
