| 摘要 | 第3-4页 |
| Abstract | 第4页 |
| 1 Introduction | 第8-17页 |
| 1.1 Research Background | 第8-11页 |
| 1.1.1 Development of the World Service Industry | 第8-10页 |
| 1.1.2 Development of Port Logistics Service Industry | 第10-11页 |
| 1.2 Research Significance | 第11-13页 |
| 1.2.1 Theoretical Significance | 第11-12页 |
| 1.2.2 Practical Significance | 第12-13页 |
| 1.3 Research Content and Research Methods | 第13-14页 |
| 1.3.1 Research Content | 第13页 |
| 1.3.2 Research Methods | 第13-14页 |
| 1.4 Innovation | 第14-17页 |
| 2 Theoretical Foundation and Literature Review | 第17-33页 |
| 2.1 Theoretical Foundation | 第17-25页 |
| 2.1.1 Theoretical Basis of Logistics Service Innovation | 第17-21页 |
| 2.1.2 Theoretical Basis of Service Quality in Logistics Enterprises | 第21-23页 |
| 2.1.3 Theoretical Basis of Innovation Performance in Logistics Enterprises | 第23-25页 |
| 2.2 Literature review | 第25-33页 |
| 3 Research Model and Assumption | 第33-50页 |
| 3.1 The Definition of Variables | 第33-40页 |
| 3.2 Research Hypothesis | 第40-48页 |
| 3.2.1 The Relationship between Service Innovation Elements and ServicePath Innovation of Port Logistics Enterprises | 第40-41页 |
| 3.2.2 The Relationship between Service Innovation Elements and ServiceQuality of Port Logistics Enterprises | 第41-42页 |
| 3.2.3 The Relationship between Service Path Innovation and Service Qualityof Port Logistics Enterprises | 第42-44页 |
| 3.2.4 The Relationship between Service Path Innovation and Performance ofPort Logistics Enterprises | 第44-45页 |
| 3.2.5 The Relationship between Service Quality and Performance of PortLogistics Enterprises | 第45-47页 |
| 3.2.6 The Relationship Between Performance and Transformation andUpgrading of Port Logistics Enterprises | 第47-48页 |
| 3.3 Research Model | 第48-50页 |
| 4 Research Design | 第50-57页 |
| 4.1 Questionnaire Design | 第50-55页 |
| 4.2 Research Subjects and Distributed Questionnaires | 第55-57页 |
| 5 Empirical Analysis | 第57-76页 |
| 5.1 Common Method Variance Test (CMVT) | 第57页 |
| 5.2 Descriptive Statistical Analyses | 第57-60页 |
| 5.3 Reliability and Validity Analysis of the Questionnaire | 第60-68页 |
| 5.3.1 Measure of Reliability | 第60-61页 |
| 5.3.2 Measure of Validity | 第61-68页 |
| 5.4 Measure Results Based on Structural Equation Model | 第68-76页 |
| 6 Conclusions | 第76-86页 |
| 6.1 Research Conclusions | 第76-81页 |
| 6.2 Research Recommendations | 第81-84页 |
| 6.3 Lack of Research and Research Prospects | 第84-86页 |
| 6.3.1 Lack of Research | 第84-85页 |
| 6.3.2 Research Prospects | 第85-86页 |
| References | 第86-91页 |
| Appendix A Appendix Questionnaire | 第91-97页 |
| Research Projects and Publications during Master Study Period | 第97-98页 |
| Acknowledgement | 第98-102页 |
