| ACKNOWLEDGEMENTS | 第5-6页 |
| ABSTRACT | 第6-8页 |
| 摘要 | 第9-14页 |
| CHAPTER ONE INTRODUCTION | 第14-24页 |
| 1.1 Object of the study | 第14-17页 |
| 1.2 Rationale of the study | 第17-18页 |
| 1.3 Objectives of the study | 第18-19页 |
| 1.4 Significance of the study | 第19-20页 |
| 1.5 Methodology of the study | 第20-22页 |
| 1.6 Organization of the study | 第22-24页 |
| CHAPTER TWO LITERATURE REVIEW | 第24-42页 |
| 2.1 Introduction | 第24页 |
| 2.2 Studies of complaint in general | 第24-36页 |
| 2.2.1 Defining complaint | 第24-26页 |
| 2.2.2 Classifying complaints | 第26-27页 |
| 2.2.3 Studies of complaint from a pragmatic perspective | 第27-33页 |
| 2.2.4 The CA perspective | 第33-36页 |
| 2.3 Third-party complaints and their responses | 第36-39页 |
| 2.4 Remaining issues in the above studies | 第39-42页 |
| CHAPTER THREE THEORETICAL FRAMEWORK | 第42-52页 |
| 3.1 Introduction | 第42页 |
| 3.2 Verschueren’s Adaptation Theory | 第42-48页 |
| 3.2.1 Language use as continuous making of choices | 第42-44页 |
| 3.2.2 Variability, negotiability and adaptability | 第44-45页 |
| 3.2.3 Four angels of investigation | 第45-48页 |
| 3.3 Third-party complaint responses as a realization of Adaptation Theory | 第48-50页 |
| 3.3.1 Third-party complaint responses as a realization of choice-making . 36 | 第49页 |
| 3.3.2 Third-party complaint responses as adaptation to contextualcorrelates | 第49-50页 |
| 3.3.3 Third-party complaint responses as adaptation to communicativegoals | 第50页 |
| 3.4 Summary | 第50-52页 |
| CHAPTER FOUR SEQUENCE STRUCTURE OF THIRD-PARTY COMPLAINTS AND THEIRRESPONSES | 第52-78页 |
| 4.1 Introduction | 第52-53页 |
| 4.2 Sequence structure of third-party complaints | 第53-68页 |
| 4.2.1 Pre-initiation | 第54-57页 |
| 4.2.2 Initiation | 第57-60页 |
| 4.2.3 Core part | 第60-64页 |
| 4.2.4 Development | 第64-66页 |
| 4.2.5 Closing | 第66-68页 |
| 4.3 Responses to third-party complaints | 第68-78页 |
| 4.3.1 Affiliation | 第68-72页 |
| 4.3.2 Negotiation | 第72-78页 |
| CHAPTER FIVE CONTEXTUAL CORRELATES AFFECTING THIRD-PARTY COMPLAINTSEQUENCES AND THEIR RESPONSES | 第78-92页 |
| 5.1 Contextual correlates influencing third-party complaint sequences | 第78-82页 |
| 5.2 Contextual correlates affecting responses to third-party complaints | 第82-89页 |
| 5.2.1 Adaptation to the feature of family context | 第83-85页 |
| 5.2.2 Adaptation to the content of third-party complaint | 第85-89页 |
| 5.3 Summary | 第89-92页 |
| CHAPTER SIX CONCLUSION | 第92-96页 |
| 6.1 Major findings | 第92-94页 |
| 6.2 Significance of the study | 第94页 |
| 6.3 Limitations and suggestions for further study | 第94-96页 |
| REFERENCES | 第96-102页 |
| APPENDICES | 第102-104页 |
| Appendix A | 第102-103页 |
| Appendix B | 第103-104页 |
| 在校期间发表论文清单 | 第104页 |
