| 摘要 | 第1-5页 |
| Abstract | 第5-7页 |
| Abbreviations | 第7-8页 |
| List of figures and tables | 第8-9页 |
| Contents | 第9-11页 |
| Chapter One Introduction | 第11-16页 |
| ·Background | 第11-12页 |
| ·Rationale and Significance of the Study | 第12-14页 |
| ·Layout of the Thesis | 第14-16页 |
| Chapter Two Literature Review | 第16-36页 |
| ·Definition of Intercultural Sensitivity | 第16-18页 |
| ·Models on or Related to Intercultural Sensitivity | 第18-24页 |
| ·Bennett's model on intercultural sensitivity | 第18-20页 |
| ·Chen and Starosta's model of intercultural communication competence | 第20-22页 |
| ·Bhawuk's model of intercultural expertise development | 第22-24页 |
| ·Measurements of Intercultural Sensitivity | 第24-28页 |
| ·Bhawuk and Brislin's Intercultural Sensitivity Inventory | 第24-25页 |
| ·Pruegger and Roger's Cross-Cultural Sensitivity Scale | 第25页 |
| ·Bennett and Hammer's Intercultural Development Inventory | 第25-26页 |
| ·Chen and Starosta's Intercultural Sensitivity Scale | 第26-27页 |
| ·Comments on the four measurements | 第27-28页 |
| ·Definition of Conflict | 第28-30页 |
| ·Conflict Management Styles | 第30-31页 |
| ·Empirical Studies on Intercultural Sensitivity by Using ISS | 第31-33页 |
| ·Empirical Studies on Conflict Management Styles by Using ROCI-II | 第33-35页 |
| ·Summary | 第35-36页 |
| Chapter Three Conceptual Framework | 第36-43页 |
| ·Chen and Starosta's Theory on Intercultural Sensitivity | 第36-38页 |
| ·Rahim and Bonoma's Theory on Conflict Management Styles | 第38-41页 |
| ·The Research Framework of the Thesis | 第41-43页 |
| Chapter Four Research Design | 第43-47页 |
| ·Questionnaire Design | 第43-44页 |
| ·Participants | 第44-45页 |
| ·Procedures and Data Collection | 第45-47页 |
| Chapter Five Data Analysis and Discussion | 第47-65页 |
| ·Data Analysis and Findings | 第47-54页 |
| ·Other Findings of the Research | 第54-56页 |
| ·Discussions | 第56-63页 |
| ·Interpretations for findings related to the first research question | 第56-59页 |
| ·Interpretations for findings related to the second research question | 第59-60页 |
| ·Interpretations for findings related to the third research question | 第60-63页 |
| ·Summary | 第63-65页 |
| Chapter Six Conclusions and Suggestions | 第65-70页 |
| ·Conclusions | 第65-66页 |
| ·Implications | 第66-67页 |
| ·Limitations and Suggestions for the Future Study | 第67-68页 |
| ·Summary | 第68-70页 |
| Bibliography | 第70-72页 |
| Acknowledgements | 第72-73页 |
| Appendix | 第73-79页 |
