| Acknowledgements(in Chinese) | 第1-5页 |
| Acknowledgements(in English) | 第5-6页 |
| Abstract(in Chinese) | 第6-7页 |
| Abstract(in English) | 第7-10页 |
| Introduction | 第10-14页 |
| Chapter One Concepts and Theories | 第14-30页 |
| ·Culture theory | 第14-19页 |
| ·Culture defined | 第14-15页 |
| ·Hofstede's four cultural dimensions | 第15-19页 |
| ·Communication theory | 第19-24页 |
| ·Communication and culture | 第19-22页 |
| ·Hall's high-context and low-context theory | 第22-24页 |
| ·Group theories | 第24-30页 |
| ·Group and workgroup | 第24-25页 |
| ·Input-process-output model | 第25-26页 |
| ·Effective intercultural workgroup communication theory | 第26-30页 |
| Chapter Two Different Opinions on the Elements of Effective Communication | 第30-41页 |
| ·Different opinions on equal participation | 第30-33页 |
| ·Different opinions on consensus decision making | 第33-35页 |
| ·Different opinions on cooperative conflict | 第35-37页 |
| ·Different opinions on respectful communication | 第37-41页 |
| Chapter Three Cultural Impact on Staff's Effective Communication | 第41-54页 |
| ·Differences in cultural roots | 第41-47页 |
| ·American cultural roots | 第41-44页 |
| ·Chinese cultural roots | 第44-47页 |
| ·The impact of cultural differences on staff's effective communication | 第47-54页 |
| ·Individualist culture vs.collectivist culture | 第47-50页 |
| ·Low-context culture vs.high-context culture | 第50-52页 |
| ·Power distance | 第52-54页 |
| Chapter Four Approaches to Achieving Staff's Effective Communication | 第54-58页 |
| ·Being aware of cultural differences | 第54-55页 |
| ·Recognizing cultural differences | 第55页 |
| ·Respecting cultural differences | 第55页 |
| ·Using different perspectives | 第55-56页 |
| ·Enhancing adaptability and flexibility | 第56-58页 |
| Conclusion | 第58-61页 |
| Conclusions | 第58-59页 |
| Limitations | 第59页 |
| Recommendations for further studies | 第59-61页 |
| Endnotes | 第61-65页 |
| Works cited | 第65-68页 |
