| ACKNOWLEDGEMENTS | 第4-5页 |
| ABSTRACT | 第5-6页 |
| 摘要 | 第7-8页 |
| LIST OF ABBREVIATIONS | 第8-17页 |
| CHAPTER 1 INTRODUCTION | 第17-22页 |
| 1.1 Research background | 第17-18页 |
| 1.2 Research significance | 第18-19页 |
| 1.3 Research methods | 第19页 |
| 1.4 Research content and thesis structure | 第19-22页 |
| CHAPTER 2 LITERATURE REVIEW | 第22-38页 |
| 2.1 Theories of the third party logistics | 第22-24页 |
| 2.1.1 Third party logistics | 第22-23页 |
| 2.1.2 Features and roles of the third party logistics | 第23-24页 |
| 2.2 Distribution related concepts | 第24-27页 |
| 2.2.1 Distribution concept | 第24-25页 |
| 2.2.2. Distribution management | 第25-27页 |
| 2.3 Quality management related theories | 第27-35页 |
| 2.3.1 Related concepts of quality and quality management | 第27-29页 |
| 2.3.2 Methods of quality management | 第29-35页 |
| 2.4 Analysis tools | 第35-38页 |
| CHAPTER 3 CASE DESCRIPTION | 第38-43页 |
| 3.1 Background introduce of company X | 第38-39页 |
| 3.2 The introduction of company X’s quality management system | 第39-40页 |
| 3.3 The description of company’s distribution business | 第40-43页 |
| CHAPTER 4 CASES ANALYSIS | 第43-51页 |
| 4.1 SWOT analysis on company X’s distribution competitiveness | 第43-45页 |
| 4.2 Existing problems in company X’s distribution quality management | 第45-51页 |
| 4.2.1 Deficiency in standardization | 第46-47页 |
| 4.2.2 Incompleteness in quality system management files | 第47-48页 |
| 4.2.3 Deficiency of IT system | 第48-49页 |
| 4.2.4 Insufficient supplier management | 第49页 |
| 4.2.5 Lack of contingency quality operation system | 第49-51页 |
| CHAPTER 5 IMPROVEMENT IN QUALITY MANAGEMENT SYSTEM OFCOMPANY X DISTRIBUTION BUSINESS | 第51-72页 |
| 5.1 Establishment of quality management system on company X’s distributionbusiness based on ISO9000 | 第51-61页 |
| 5.2 The standardization in distribution business | 第61-63页 |
| 5.3 File management | 第63页 |
| 5.4 Distribution IT system upgrade | 第63-65页 |
| 5.5 Improvement in supplier management | 第65-68页 |
| 5.6 The contingency operation system in quality management | 第68-72页 |
| CHAPTER 6 CONCLUSION AND EXPECTATION | 第72-74页 |
| 6.1 Research conclusion | 第72页 |
| 6.2 Research expectation and deficiency | 第72-74页 |
| REFERENCES | 第74-75页 |
