| ACKNOWLEDGEMENTS | 第5-6页 |
| ABSTRACT | 第6-7页 |
| 摘要 | 第8-12页 |
| CHAPTER ONE INTRODUCTION | 第12-16页 |
| 1.1 Research Background | 第12页 |
| 1.2 Research Purpose and Significance | 第12-13页 |
| 1.3 Definitions of Key Terms | 第13-15页 |
| 1.3.1 Definition of Student Satisfaction | 第13-14页 |
| 1.3.2 Definition of Curriculum | 第14-15页 |
| 1.4 Research Questions | 第15页 |
| 1.5 Organization of the Thesis | 第15-16页 |
| CHAPTER TWO LITERATURE REVIEW | 第16-22页 |
| 2.1 Previous Studies of Student Satisfaction | 第16-19页 |
| 2.2 Previous Studies of Graduate Curriculum | 第19-22页 |
| CHAPTER THREE THEORETICAL FOUNDATION | 第22-34页 |
| 3.1 Customer Satisfaction | 第22-23页 |
| 3.2 The American Customer Satisfaction Index | 第23-29页 |
| 3.2.1 The Concept behind ACSI Model | 第24-25页 |
| 3.2.2 ACSI Antecedents | 第25-26页 |
| 3.2.3 ACSI Consequences | 第26-27页 |
| 3.2.4 ACSI Methodology | 第27-29页 |
| 3.2.5 Scales and Model Estimation | 第29页 |
| 3.3 Student Satisfaction Index Model | 第29-34页 |
| CHAPTER FOUR RESEARCH METHODOLOGY | 第34-42页 |
| 4.1 Establishment of the Student Satisfaction Model | 第34-35页 |
| 4.2 Design of the Questionnaire | 第35-36页 |
| 4.3 Administration and Test of the Questionnaire | 第36-39页 |
| 4.4 Data Collection | 第39-42页 |
| CHAPTER FIVE DATA ANALYSIS | 第42-76页 |
| 5.1 Descriptive Analysis of the Data | 第42-51页 |
| 5.2 The Index of Student Satisfaction | 第51-55页 |
| 5.2.1 Compute of the Index of Student Satisfaction | 第51-54页 |
| 5.2.2 Comparative Analysis of the Index of Student Satisfaction and the Index of Student Loyalty | 第54-55页 |
| 5.3 Analysis of the Direct and Indirect Influence in Student Satisfaction | 第55-62页 |
| 5.3.1 Analysis of Influence between Endogenous Latent Variables | 第56-60页 |
| 5.3.2 Analysis of the Influence of Exogenous Latent Variables on Endogenous Latent Variables | 第60-62页 |
| 5.4 The Matrix of Satisfaction and Importance | 第62-66页 |
| 5.4.1 The Satisfaction-importance Matrix of Latent Variables | 第62-64页 |
| 5.4.2 The Satisfaction-importance Matrix of Manifest Variables of Perceived Quality | 第64-66页 |
| 5.5 Difference Analysis of the Evaluations of Students from Different Grades | 第66-76页 |
| 5.5.1 T-test of Group 1 and Group 2 | 第68-70页 |
| 5.5.2 T-test of Group 2 and Group 3 | 第70-72页 |
| 5.5.3 T-test of Group 1 and Group 3 | 第72-76页 |
| CHAPTER SIX FINDINGS AND CONCLUSIONS | 第76-80页 |
| REFERENCES | 第80-86页 |
| APPENDIX | 第86-88页 |
