| TABLE & FIGURES OF CONTENTS | 第1-7页 |
| List of Tables | 第6页 |
| List of Figures | 第6-7页 |
| Abstract | 第7-9页 |
| List of Abbreviations and Acronyms | 第9-11页 |
| 摘要 | 第11-13页 |
| CHAPTER ONE INTRODUCTION | 第13-21页 |
| ·Background to the Study | 第13-17页 |
| ·Purpose and Meaning of Research | 第15-16页 |
| ·Public Universities in Kenya | 第16-17页 |
| ·Problem Statement | 第17页 |
| ·Objectives of the Study | 第17-18页 |
| ·Research Questions | 第18页 |
| ·Justification of the Study | 第18-19页 |
| ·Scope and Limitations | 第19页 |
| ·Dennition of Key Terms | 第19页 |
| ·Thesis Outlook | 第19-21页 |
| CHAPTER TWO LITERATURE REVIEW | 第21-55页 |
| ·Introduction | 第21页 |
| ·Review of Empirical Literature | 第21-34页 |
| ·The Concept and Dynamics of Conflicts | 第21-22页 |
| ·Sources of Conflicts | 第22-24页 |
| ·Nature of Conflicts in Organizations | 第24-27页 |
| ·Methods of Conflict Resolution | 第27-32页 |
| ·Conflict Resolution and Strategic Management Processes | 第32-33页 |
| ·Conflict Management Behaviors | 第33-34页 |
| ·Prevalence of Disputes and Violent Conflicts in Kenyan Learning Institutions | 第34-42页 |
| ·Review of Theoretical Literature | 第42-53页 |
| ·Conflict Resolution in Theory and Practice | 第42-48页 |
| ·Contingency Theory and Management of Conflict | 第48-51页 |
| ·Theories of Conflict Transformation | 第51-53页 |
| ·Root Cause Analysis(RCA)to Causes of Conflicts | 第53页 |
| ·Summary and Existing Gaps | 第53-55页 |
| CHAPTER THREE RESEARCH METHODOLOGY | 第55-61页 |
| ·Introduction | 第55页 |
| ·Research Design | 第55页 |
| ·Population and Sampling Design | 第55-57页 |
| ·Population | 第55-56页 |
| ·Sampling Design and Sample Size | 第56-57页 |
| ·Data Collection Methods | 第57页 |
| ·Research Procedures | 第57-58页 |
| ·Data Analysis Methods | 第58-59页 |
| ·Chapter Summary | 第59-61页 |
| CHAPTER FOUR DATA ANALYSIS AND PRESENTATION OF FINDINGS | 第61-77页 |
| ·Introduction | 第61页 |
| ·General Profile of the Sample | 第61-64页 |
| ·General Profile of the Students' Sample | 第61-62页 |
| ·General Profile of the University Staffs Sample | 第62-64页 |
| ·Types of Conflicts Prevailing in the Kenyan Public Universities | 第64-68页 |
| ·Nature and Causes of Frequent Conflicts | 第64-66页 |
| ·Effects of Prevalence of Conflicts in Public Universities | 第66-68页 |
| ·Mechanisms for Resolving Conflicts in the Kenyan Public Universities | 第68-74页 |
| ·Between Staff and the Management | 第68-70页 |
| ·Between Students and the Lecturers | 第70页 |
| ·Between Students and the Management | 第70-71页 |
| ·Between Students and the Publics | 第71-72页 |
| ·Between Students and the Fellow Students | 第72-73页 |
| ·Resolution of Self-Based Conflicts | 第73-74页 |
| ·Strengths and Weaknesses of Mechanisms for Resolving Conflicts | 第74-77页 |
| ·Identifiable Strengths of Mechanisms Applied in Resolving Conflicts | 第74-75页 |
| ·Identifiable Weaknesses of Mechanisms Applied in Resolving Conflicts | 第75-77页 |
| CHAPTER FIVE FOREIGN EXPERIENCES, CONCLUSIONS AND RECOMMENDATIONS | 第77-83页 |
| ·Introduction | 第77页 |
| ·Foreign Countries' Experiences in Conflict Resolution | 第77-80页 |
| ·Summary of Study Findings | 第80-81页 |
| ·Conclusion | 第81-82页 |
| ·Recommendations | 第82-83页 |
| REFERENCES | 第83-91页 |
| APPENDICES | 第91-111页 |
| Appendix Ⅰ:Letter of Introduction | 第91-92页 |
| Appendix Ⅱ:Questionnaire for University Staff | 第92-97页 |
| Appendix Ⅲ:Questionnaire for University Students | 第97-102页 |
| Appendix Ⅳ:Interview Guide for University Administrators | 第102-105页 |
| Appendix Ⅴ:The Photo Gallery | 第105-111页 |
| Acknowledgements | 第111页 |
| D6dieation | 第111页 |
