| Abstract | 第1-5页 |
| 内容摘要 | 第5-8页 |
| Chapter Ⅰ Overview of Service Outsourcing | 第8-15页 |
| ·Development | 第8-9页 |
| ·Related Definitions and Concepts | 第9-12页 |
| ·Classification of Service Outsourcing | 第12-15页 |
| Chapter Ⅱ Evaluation of International Service Outsourcing | 第15-30页 |
| ·High Entry Barriers | 第15页 |
| ·Consume Less Natural Resource | 第15-16页 |
| ·Promote Employees' Training | 第16页 |
| ·Technology-intensive and Knowledge-spillover Effect | 第16-17页 |
| ·Contributions of Outsourcing to Global Economic Development | 第17-25页 |
| ·for the Developed Countries | 第17-23页 |
| ·for the Developing Countries | 第23-25页 |
| ·for the Least Developed Countries | 第25页 |
| ·Prospect of International Service Outsourcing | 第25-30页 |
| Chapter Ⅲ Multinational Enterprises as the Major Agents of Service Outsourcing | 第30-42页 |
| ·Motive | 第30-32页 |
| ·Methods | 第32-38页 |
| ·The Relationship between Service Provider and Service Receiver | 第38-42页 |
| Chapter Ⅳ Case Study | 第42-63页 |
| ·Accenture's Hybrid Service Outsourcing | 第43-45页 |
| ·DuPont | 第45-46页 |
| ·Human Resource Outsourcing—BT's Journey to High Performance | 第46-52页 |
| ·Staples' Supply Chain Process Outsourcing | 第52-54页 |
| ·BEA Optimizes Online Q&A Performance | 第54-57页 |
| ·Carrefour outsourced its Finance Affairs to pursue globally Unification | 第57-60页 |
| ·Summary | 第60-61页 |
| ·What can be learned from these cases | 第61-63页 |
| Chapter Ⅴ China's International Service Outsourcing | 第63-73页 |
| ·Overview | 第63页 |
| ·Favorable Conditions and Factors | 第63-66页 |
| ·Negative Conditions and factors | 第66-68页 |
| ·Comparative Study on China and India | 第68-73页 |
| ·India's Advantages | 第69-71页 |
| ·China's Conditions | 第71-73页 |
| Chapter Ⅵ China's Options in International Service Outsourcing | 第73-84页 |
| ·The Government Supports | 第73-78页 |
| ·Consummate the System Environment | 第73-76页 |
| ·Increase Investment in Education | 第76-77页 |
| ·Focus on key fields while promote the rising fields | 第77-78页 |
| ·Case Study: Successful examples of China Service Outsourcing | 第78-82页 |
| ·Neusoft | 第78-82页 |
| ·Conclusion | 第82-84页 |
| Reference | 第84-85页 |
| Acknowledgement | 第85-87页 |
