| ABSTRACT | 第1-4页 |
| 摘要 | 第4-8页 |
| Chapter I Introduction | 第8-10页 |
| Chapter II The Needs for the Study of Politeness in Communication among Employees in Multinationals in China | 第10-13页 |
| ·A Brief Survey of Multinationals in China | 第10页 |
| ·Potential Problems on Politeness in Multinationals in China | 第10-11页 |
| ·The Necessity for the Study on Politeness in Multinationals in China | 第11-13页 |
| Chapter III A Survey on the Theories for Politeness in Communication | 第13-44页 |
| ·Maslow's Hierarchy of Needs | 第13-16页 |
| ·Politeness in Psychological Perspective | 第13-14页 |
| ·Psychology for Linguistic Communication | 第14-16页 |
| ·Pragmatics Politeness and Face Theory | 第16-34页 |
| ·Leech's Politeness Principle | 第18-20页 |
| ·The Chinese Perspective on Politeness | 第20-24页 |
| ·Brown and Levinson's Face Theory | 第24-30页 |
| ·The Chinese Perspective on Face | 第30-34页 |
| ·Comparative Study on Western and Chinese Cultural Value | 第34-44页 |
| ·American Cultural Orientation | 第34-37页 |
| ·Chinese Cultural Orientation | 第37-39页 |
| ·Politeness and Face in Different Cultures | 第39-44页 |
| Chapter IV Case Study for Politeness Problems in Communication among Employees in Multinationals in China | 第44-64页 |
| ·Case Study of Modesty | 第44-48页 |
| ·Case Study of Refusal | 第48-55页 |
| ·Case Study of Face Work | 第55-59页 |
| ·Case Study of Power Distance | 第59-64页 |
| Chapter V Suggestions for Chinese Employees on Politeness Problems in Multinationals in China | 第64-69页 |
| ·Developing Intercultural Knowledge on Politeness | 第64-65页 |
| ·Developing Knowledge on Culture Values | 第65-66页 |
| ·Applying Constructive Skills in Politeness | 第66-69页 |
| ·Mindful Observation and Listening | 第67页 |
| ·Problem-Solving Skills | 第67-68页 |
| ·Developing Interaction Adaptability | 第68-69页 |
| Chapter VI Conclusion | 第69-72页 |
| ·Conclusion | 第69-70页 |
| ·Limitations | 第70-72页 |
| APPENDIX | 第72-74页 |
| REFERENCES | 第74-77页 |
| ACKNOWLEDGEMENTS | 第77-78页 |
