| Abstract in Chinese | 第1-8页 |
| Abstract in English | 第8-11页 |
| List of Terms and Abbreviations | 第11-12页 |
| Introduction | 第12-15页 |
| Chapter One Literature Review | 第15-25页 |
| ·Speech Act Study | 第15页 |
| ·Complaint Speech Act | 第15-17页 |
| ·Status quo of Complaint Speech Act Studies | 第17-25页 |
| Chapter Two Complaints and Culture | 第25-30页 |
| ·Definitions of Culture | 第25-26页 |
| ·Language and Culture | 第26-27页 |
| ·Complaint as a Reflection of Cultural Values | 第27-30页 |
| Chapter Three Politeness Theories in English and Chinese Culture | 第30-37页 |
| ·Politeness Theories in English Culture | 第30-34页 |
| ·Leech’s Politeness Principle | 第30-31页 |
| ·Brown & Levinson’s Politeness Strategies—the Face-Saving View | 第31-34页 |
| ·Gu’s Theory in Chinese Culture | 第34-35页 |
| ·Politeness and Culture | 第35-37页 |
| Chapter Four Complaints in Contrastive Study | 第37-58页 |
| ·Research Design | 第37-39页 |
| ·Instrument | 第37-39页 |
| ·Subjects | 第39页 |
| ·Three Facets of Complaints | 第39-47页 |
| ·Complaint Types | 第39-42页 |
| ·Complaint Strategies | 第42-45页 |
| ·Modifications | 第45-47页 |
| ·Data Analyses | 第47-58页 |
| ·Distribution of Complaint Types | 第49-52页 |
| ·Distribution of Complaint Strategies | 第52-54页 |
| ·Distribution of Modifications | 第54-58页 |
| Chapter Five Cultural Analysis of Complaints in Chinese and English | 第58-70页 |
| ·Chinese and American Cultural Patterns | 第58-60页 |
| ·Complaint Realization with Respect to Cultural Patterns | 第60-70页 |
| ·Similarities between Cultures When Confronted with SUAs | 第61-64页 |
| ·Differences between Cultures When Confronted with SUAs | 第64-70页 |
| Chapter Six Implications | 第70-75页 |
| ·Implications for Cross-cultural Communication | 第70-72页 |
| ·Implications for Foreign Language Teaching and Learning | 第72-75页 |
| Conclusion | 第75-77页 |
| Notes | 第77-78页 |
| Bibliography | 第78-82页 |
| Appendix I | 第82-84页 |
| Appendix II | 第84-86页 |
| Acknowledgement | 第86-87页 |
| 攻读硕士学位期间发表的论文 | 第87页 |
