| Acknowledgements | 第1-4页 |
| Abstract | 第4-5页 |
| List of Tables | 第5-6页 |
| Abbreviations | 第6-10页 |
| Chapter One Introduction | 第10-13页 |
| ·Background of the Study | 第10页 |
| ·Rationale of the Study | 第10-12页 |
| ·Organization of the Thesis | 第12-13页 |
| Chapter Two Literature Review | 第13-36页 |
| ·Nature and Characteristics of Business English | 第13-18页 |
| ·Definitions and Classification of ESP | 第13-14页 |
| ·Definitions of Business English | 第14-15页 |
| ·Characteristics of Business English | 第15-17页 |
| ·Classifications of Business English Learners | 第17-18页 |
| ·Key Elements in Business English Teaching | 第18-24页 |
| ·Definitions of Communicative Competence | 第18-19页 |
| ·BE Teacher's Qualifications | 第19-21页 |
| ·BE Teaching Materials | 第21-22页 |
| ·BE Teaching Methodology | 第22-23页 |
| ·Learners' Motivation | 第23页 |
| ·Summary | 第23-24页 |
| ·Issues and Methods in Needs Analysis | 第24-30页 |
| ·Definitions of Needs and Needs Analysis | 第24-26页 |
| ·Hutchinson and Water's Model of Needs Analysis | 第26-27页 |
| ·Methods of Needs Analysis | 第27-28页 |
| ·Framework of Needs Analysis in a BE Course | 第28-30页 |
| ·Summary | 第30页 |
| ·Studies on Communication in the Business Workplace | 第30-36页 |
| ·Communicative Events in Business English | 第30-31页 |
| ·Written Communication in the Business Workplace | 第31-32页 |
| ·Oral Communication in the Business Workplace | 第32-33页 |
| ·Relevant Empirical Studies | 第33-36页 |
| Chapter Three Research Questions and Methods | 第36-41页 |
| ·Research Questions and Design | 第36-37页 |
| ·Subjects and Context | 第37-38页 |
| ·Research Process and Methods | 第38-39页 |
| ·Questionnaire Description | 第39-41页 |
| Chapter Four Data Analysis and Discussion | 第41-56页 |
| ·Communication Needs in the Workplace | 第41-46页 |
| ·Use of English in Workplace Communication | 第41-42页 |
| ·Needs of Business Skills in Workplace Communication | 第42-43页 |
| ·Difficulties of Business Skills in Workplace Communication | 第43-45页 |
| ·Lacks in Workplace Communication | 第45-46页 |
| ·Learners' Perceptions of Current Business English Teaching | 第46-52页 |
| ·Motivation of BE Learning | 第46-47页 |
| ·General Evaluation of BE Teaching | 第47-48页 |
| ·BE Teaching Materials | 第48-49页 |
| ·Qualification of BE Teachers | 第49-51页 |
| ·BE Teaching Methodology | 第51-52页 |
| ·Learners' Performance in BE Communication | 第52-56页 |
| ·Present Situation of Learners' Participation | 第52-53页 |
| ·Teachers' Views about Students' Performance | 第53-54页 |
| ·Students' Perceptions about Low Participation | 第54-56页 |
| Chapter Five Major Findings and Pedagogical Implications | 第56-61页 |
| ·Major Findings | 第56页 |
| ·Pedagogical Implications | 第56-61页 |
| ·Need of Email Writing Instruction | 第57-58页 |
| ·Need of Communication Skills Traming | 第58-59页 |
| ·Need for Learners to Adjust to the Communication Demands | 第59-61页 |
| Chapter Six Conclusions | 第61-63页 |
| ·Summary of the Study | 第61-62页 |
| ·Limitations of the Study | 第62-63页 |
| References | 第63-66页 |
| Appendices | 第66-72页 |
| Appendix 1 Questionnaire for Graduates | 第66-69页 |
| Appendix 2 Questionnaire for Students | 第69-72页 |
| Appendix 3 Interview Questions | 第72页 |
