| Page | 第1页 |
| List of Tables and FiguresIII | 第9-10页 |
| Chapters | 第10页 |
| 1 Introduction | 第10-19页 |
| ·An overview of Past Studies and the Genesis of the Present Paper | 第11-12页 |
| ·Significance | 第12-13页 |
| ·Layout | 第13-14页 |
| ·Key Definitions | 第14-19页 |
| 2 Theoretical Framework: Saundra K. Schneider’s Gap Theory | 第19-28页 |
| ·Two sets of norms in normal situations | 第19-20页 |
| ·The Gap in disaster situations | 第20-28页 |
| ·the Rise of emergent norms | 第21-23页 |
| ·the Bureaucratic pathology in emergency managementSystem | 第23-25页 |
| ·the Immediate consequence of the gap | 第25-28页 |
| 3 An Ideal Emergency Response Model | 第28-39页 |
| ·Governmental resilience in disaster response | 第28-31页 |
| ·Non-governmental forces’ role in narrowing the gap | 第31-37页 |
| ·the Mass media in crisis situation | 第33-34页 |
| ·Non-governmental organizations | 第34-37页 |
| ·An ideal emergency response model | 第37-39页 |
| 4 Case Study | 第39-62页 |
| ·The United States federal emergency management system | 第40-51页 |
| ·Legislative history of governmental involvement in disaster | 第40-44页 |
| ·Organizational history of American emergency managementSystem | 第44-45页 |
| ·the Working mechanism of the federal emergency Management system | 第45-48页 |
| ·Characteristics of the System | 第48-51页 |
| ·the September 11 terrorist attacks | 第51-62页 |
| ·A brief account of the attacks | 第51-52页 |
| ·the Response of disaster victims | 第52-53页 |
| ·Governmental response: Glittered with Resilience | 第53-57页 |
| ·Non-governmental forces’ response | 第57-60页 |
| ·the Mass media | 第57-58页 |
| ·the Non-government organizations and volunteers | 第58-60页 |
| ·the Gap and the effectiveness of government response | 第60-62页 |
| 5 Conclusion and implications | 第62-66页 |
| ·Implications | 第63-64页 |
| ·Regrets and future research directions | 第64-66页 |
| Appendixes | 第66-70页 |
| A. Chronology of U.S. Disaster Relief Legislation | 第66-68页 |
| B. Organizational response to the September 11th Pentagon attack | 第68-69页 |
| C. Evolution of Federal Disaster Management Functions | 第69-70页 |
| Bibliography | 第70-72页 |
