| Abstract | 第1-7页 |
| 中文摘要 | 第7-10页 |
| Introduction | 第10-13页 |
| Chapter One Theoretical Framework | 第13-21页 |
| ·Speech Act Theory | 第13-18页 |
| ·Philosophical Background of Speech Act Theory | 第13页 |
| ·Austin's Initial Insights and Implications | 第13-16页 |
| ·Searle's Improvements and Implications | 第16-18页 |
| ·Brown and Levinson's Face-saving Theory | 第18-21页 |
| Chapter Two The Speech Act of Apologizing | 第21-33页 |
| ·Definition of Apology Speech Act | 第21-23页 |
| ·Frequency of Apologies in English Cultures | 第23-24页 |
| ·The Functions of Apologies | 第24-27页 |
| ·Apologies as Social or Affective Speech Acts | 第24-25页 |
| ·Apologies Maintaining Face | 第25-26页 |
| ·Apologies Evincing Good Manners | 第26-27页 |
| ·Models of Apology Strategies | 第27-33页 |
| ·Cohen&Olshtain's Classification | 第27-29页 |
| ·Blum-Kulka's Development on Cohen&Olshtain's Classification | 第29-30页 |
| ·Holmes' Classification | 第30页 |
| ·Reiter's Classification | 第30-31页 |
| ·Conclusion of Apology Strategies | 第31-33页 |
| Chapter Three Pragmatic Analysis of English Apologizing | 第33-55页 |
| ·Syntactic-semantic Features of English Apologies | 第33-36页 |
| ·Variant of Apologize or Apology/ies | 第33-34页 |
| ·The pattern of "I'm Afraid" | 第34-35页 |
| ·Variant of Sorry | 第35页 |
| ·Other Patterns | 第35-36页 |
| ·Intensification and Downgrading of Apology | 第36-38页 |
| ·Intensification of Apology | 第36-38页 |
| ·Downgrading of Apology | 第38页 |
| ·Strategies in English Apologizing | 第38-50页 |
| ·Combined Apology Strategies | 第50-52页 |
| ·Brief Verbal and Non-verbal Strategies | 第52-55页 |
| Chapter Four Apologies for Violating Cooperative Principle and Politeness Principle | 第55-60页 |
| ·The Apology for Violating the Cooperative Principle | 第55-58页 |
| ·Violating Quality Maxim | 第56-57页 |
| ·Violating Quantity Maxim | 第57页 |
| ·Violating Relation Maxim | 第57-58页 |
| ·Violating Manner Maxim | 第58页 |
| ·the Apology for Violating the Politeness Principle | 第58-60页 |
| ·Violating Tact Maxim | 第58-59页 |
| ·Violating Agreement Maxim | 第59-60页 |
| Chapter Five Response Strategies to an Apology | 第60-69页 |
| ·Apologies and Their Responses as Adjacency Pairs | 第60-61页 |
| ·The Necessity of the Response Research | 第61-62页 |
| ·Responses to Apologies | 第62-64页 |
| ·Response to Metacommunicative apology | 第62页 |
| ·Response to Conventional apology | 第62-63页 |
| ·Response to Substantive apology | 第63-64页 |
| ·Classification of Verbal Responses to an Apology | 第64-69页 |
| ·Acceptance | 第64-65页 |
| ·No-response | 第65-66页 |
| ·Rejection | 第66页 |
| ·Evasion | 第66页 |
| ·Delayed Response | 第66-67页 |
| ·Blame even Insult | 第67-68页 |
| ·Another Apology | 第68-69页 |
| Chapter Six Distribution of Apology Strategies | 第69-79页 |
| ·The Characteristics of Offense | 第69-75页 |
| ·Type of Offense | 第69-73页 |
| ·Seriousness of Offense | 第73-75页 |
| ·Relationship Between the Participants | 第75-79页 |
| ·Social Distance | 第75-77页 |
| ·Power | 第77页 |
| ·Sex of the Participants | 第77-79页 |
| Conclusion | 第79-83页 |
| Acknowledgements | 第83-84页 |
| Bibliography | 第84-87页 |
