| ACKNOWLEDGEMENTS | 第4-5页 |
| 摘要 | 第5-6页 |
| ABSTRACT | 第6-7页 |
| 1 Introduction | 第16-20页 |
| 1.1 Research Background | 第16-17页 |
| 1.2 Research Purpose and Significance | 第17-18页 |
| 1.2.1 Solutions to the Problems Existing in the Application Research of EAPTheory | 第17-18页 |
| 1.2.2 Solutions to Practical Problems of EAP Application in ChineseEnterprises | 第18页 |
| 1.3 Research Methods | 第18-20页 |
| 2 Literature Review | 第20-28页 |
| 2.1 The Meaning of EAP | 第20-21页 |
| 2.2 The Content of EAP | 第21-23页 |
| 2.3 The Execution Model of EAP | 第23-24页 |
| 2.4 The Development Process of EAP | 第24-27页 |
| 2.5 The Application and Development of EAP in China | 第27-28页 |
| 3 An Introduction to the Background of EAP Pilot Program of Company A | 第28-31页 |
| 3.1 An Introduction to Company A | 第28页 |
| 3.2 The Background and Conditions of EAP Implementation at Company A | 第28-30页 |
| 3.3 Problems in the Pilot EAP Program | 第30-31页 |
| 3.3.1 The Lack of Standardization of Management Model | 第30页 |
| 3.3.2 The Unimproved Operation Model | 第30页 |
| 3.3.3 The Unimproved Evaluation of the Program Service | 第30-31页 |
| 4 An Introduction to EAP Pilot Branch of Company A | 第31-43页 |
| 4.1 The Research Methods and Objects | 第31页 |
| 4.1.1 The Content of Questionnaire Survey and Interview | 第31页 |
| 4.1.2 Research Objects | 第31页 |
| 4.2 Research Data Aggregation | 第31-32页 |
| 4.3 Important Psychological Factor Analysis of the Staff | 第32-43页 |
| 4.3.1 The Increasing Pressure on Employees During the Transformation ofCompany A | 第32-35页 |
| 4.3.2 The Increasing Interpersonal Communication Pressure on Employees ofCompany A during Department Reorganization and Merger | 第35-38页 |
| 4.3.3 The Distressing Physical Health and Mood of Employees during theReform | 第38-41页 |
| 4.3.4 The Increasing Conflicts between Work and Family during Company ATransformation | 第41-43页 |
| 5 The Diagnosis and Operation Scheme of Pilot EAP Program | 第43-56页 |
| 5.1 An Introduction to EAP Pilot Program at Company A | 第43-44页 |
| 5.2 The Results of Pilot EAP Program | 第44-46页 |
| 5.2.1 High-degree Recognition and Acceptance of Concepts | 第44-45页 |
| 5.2.2 A Top-to-Bottom Consensus on the Willingness of Accepting EAP | 第45页 |
| 5.2.3 High Activity of the Staff’s Participation | 第45页 |
| 5.2.4 The Lift in Organizational Cohesion and Initiative of the Staff | 第45-46页 |
| 5.2.5 Works to Make the Way of Ideological Works more Scientific andNormalized | 第46页 |
| 5.4 Some Significant Points on Further Improving EAP Program in Company A | 第46-50页 |
| 5.4.1 All Employees and Their Families being covered by the Program | 第46页 |
| 5.4.2 The Regulation of Content Module of the EAP Program of Company A | 第46-48页 |
| 5.4.3 The Need to Choose the Right Operation Model based on the Conditionof Company A | 第48-49页 |
| 5.4.4 The Necessity of Establishing a Control System for EAP Program | 第49页 |
| 5.4.5 The Improvement of Evaluation Method of the EAP Program | 第49-50页 |
| 5.4.6 The Necessity of Improving the EAP management System in CompanyA | 第50页 |
| 5.5 The Operable Design of EAP at Company A | 第50-55页 |
| 5.5.1 Goal Programming | 第51-52页 |
| 5.5.2 Service Program | 第52-55页 |
| 5.6 The Supportability Measures of EAP’s Operational Plan at Company A | 第55-56页 |
| 5.6.1 Strengthening Advocating and Broadening the Publicity Channels | 第55页 |
| 5.6.2 Bringing EAP Concept into the Daily Operation and Management | 第55-56页 |
| 5.6.3 Protecting the Privacy of Employees and Guide them to ReasonableExpectation | 第56页 |
| 6 Conclusion | 第56-60页 |
| Reference | 第60-63页 |
| Appendix 1 | 第63-69页 |
| Appendix 2 | 第69-71页 |
| Appendix 3 | 第71-73页 |
