| 摘要 | 第5-6页 |
| Abstract | 第6-7页 |
| Chapter 1 Introduction | 第10-17页 |
| 1.1 Background of the research | 第10-15页 |
| 1.2 Significance of the research | 第15页 |
| 1.3 Outline of the research | 第15-17页 |
| Chapter 2 Literature Review | 第17-30页 |
| 2.1 Researches of effectiveness of intercultural communication from abroad | 第17-25页 |
| 2.2 Researches of effectiveness of intercultural communication at home | 第25-27页 |
| 2.3 Summary | 第27-30页 |
| Chapter 3 Research Design | 第30-41页 |
| 3.1 Theoretical framework of the research | 第30-35页 |
| 3.2 Research questions | 第35-36页 |
| 3.3 Research Method | 第36-41页 |
| Chapter 4 Analysis Discussion | 第41-70页 |
| 4.1 Characteristics to affect communication effectiveness under the expectancyviolation theory | 第41-54页 |
| 4.1.1 Expectations on the communicators’ reactions | 第42-49页 |
| 4.1.2 Violations of communicators’ needs | 第49-54页 |
| 4.2 Communication clashes and influences on the communication effectiveness | 第54-63页 |
| 4.2.1 Conflicts of communication ineffectiveness | 第54-59页 |
| 4.2.2 Obstacles occurred during the communication | 第59-63页 |
| 4.3 Functions and suggestions of communication effectiveness under the theory | 第63-70页 |
| Chapter 5 Conclusion | 第70-74页 |
| 5.1 Major findings of the research | 第70-72页 |
| 5.2 Limitations and some suggestions for future research | 第72-74页 |
| References | 第74-78页 |
| Acknowledgements | 第78页 |
