| Abstract | 第1-6页 |
| 摘要 | 第6-15页 |
| Dedication | 第15-16页 |
| List of Abbreviations and Acronyms | 第16-17页 |
| 1. Introduction | 第17-28页 |
| ·Background of the Study | 第17-21页 |
| ·Operations Constraints Management | 第17-18页 |
| ·Capacity Utilization | 第18-19页 |
| ·Value Chain Management and Performance | 第19-20页 |
| ·Tea Processing Firms in Kenya | 第20-21页 |
| ·Statement of the Research Problem | 第21-25页 |
| ·Purpose of the Study | 第25页 |
| ·Objectives of the Study | 第25页 |
| ·Justification of the Study | 第25-26页 |
| ·Scope of the Study | 第26页 |
| ·Outline of the Thesis | 第26-28页 |
| 2. Literature Review | 第28-55页 |
| ·Overview | 第28页 |
| ·Theoretical Review | 第28-32页 |
| ·The Theory of Constraint and Process Improvement | 第29-31页 |
| ·The Theory of Constraint and Buffer Management | 第31-32页 |
| ·Empirical Review | 第32-50页 |
| ·Operations Constraint Management | 第32-34页 |
| ·Forms of Operations Constraints | 第34-40页 |
| ·Capacity Management | 第40-41页 |
| ·Capacity Utilization | 第41-43页 |
| ·Value Chain Performance | 第43-46页 |
| ·Grey Systems theory and TOPSIS Approach | 第46-50页 |
| ·Summary of Empirical Studies | 第50-52页 |
| ·Conceptual Framework | 第52-53页 |
| ·Research Hypotheses | 第53-54页 |
| ·Chapter Summary | 第54-55页 |
| 3. Research Methodology | 第55-72页 |
| ·Overview | 第55页 |
| ·Research Philosophy and Research Approach | 第55页 |
| ·Research Design | 第55-56页 |
| ·Population | 第56页 |
| ·Sampling and Sample Size Determination | 第56-58页 |
| ·Data Collection | 第58-59页 |
| ·Validity and Reliability Tests | 第59-60页 |
| ·Reliability | 第59-60页 |
| ·Validity | 第60页 |
| ·Ethical Considerations in the Research | 第60-61页 |
| ·Data Analysis | 第61-67页 |
| ·The Grey Systems theory and TOPSIS Method | 第67-71页 |
| ·Grey Systems Theory | 第68-69页 |
| ·The TOPSIS Approach | 第69-71页 |
| ·Chapter Summary | 第71-72页 |
| 4. Data Analysis and Results | 第72-113页 |
| ·Overview | 第72页 |
| ·Response Rate | 第72-73页 |
| ·Non-Response Bias | 第72-73页 |
| ·Validity and Reliability Testing | 第73-74页 |
| ·Operations Constraints Management | 第74-84页 |
| ·Success in the Management of Operations Constraints | 第74-75页 |
| ·Experience in Operation Constraints Management | 第75-76页 |
| ·Nature of Operations Constraints Experienced by Tea Processing Firms | 第76-78页 |
| ·Factors Motivating Management of Operational Constraints | 第78-83页 |
| ·Operations Constraints Management Strategies | 第83-84页 |
| ·Capacity Utilization of Tea Processing Firms | 第84-85页 |
| ·Benefits of Design Capacity Utilization | 第85-86页 |
| ·Firm Value Chain Performance | 第86-93页 |
| ·Firm's Level of Tea Production | 第87-88页 |
| ·Benefits and Responsiveness from Value Added Tea Production Management | 第88-89页 |
| ·Composite Firm Value Chain Performance Index | 第89-93页 |
| ·Correlation Analysis on the Relationship between Operations Constraints Management and Capacity Utilization | 第93-94页 |
| ·Hypothesis testing on the Relationship between Operations Constraint Management and Operations Capacity Utilization | 第94-97页 |
| ·Correlation Analysis on the Relationship between Operations Constraint Management and Value Chain Performance | 第97-98页 |
| ·Hypothesis testing on the Relationship between Operations Constraint Management and Value Chain Performance | 第98-100页 |
| ·Correlation Analysis on the Relationship between Capacity Utilization and Value Chain Performance | 第100-101页 |
| ·Hypothesis testing on the Relationship between Capacity Utilization and Value Chain Performance | 第101-103页 |
| ·Hypothesis testing on the Relationship between Operations Constraint Management, Operations Capacity Utilization, and Value Chain Performance | 第103-105页 |
| ·The proposed Grey-Based TOPSIS Model | 第105-112页 |
| ·Case Application | 第108-112页 |
| ·Chapter Summary | 第112-113页 |
| 5. Summary, Discussion, Conclusions, and Implications | 第113-127页 |
| ·Overview | 第113页 |
| ·Summary of the Findings | 第113-116页 |
| ·Discussion of the Findings | 第116-120页 |
| ·The Relationship between Operations Constraint Management and Capacity Utilization of Tea Processing Firms | 第116-117页 |
| ·The Relationship between Operations Constraint Management and Value Chain Performance of Tea Processing Firms | 第117-118页 |
| ·The Relationship between Operations Capacity Utilization and Value Chain Performance of Tea Processing Firms | 第118页 |
| ·The Mediating Role of Operations Capacity Utilization in the Relationship between Operations Constraint Management and Value Chain Performance of Tea Processing Firms | 第118-119页 |
| ·Grey-TOPSIS Model and Findings Validation | 第119-120页 |
| ·Conclusions | 第120-121页 |
| ·Contributions of the Study Findings | 第121-123页 |
| ·Contributions to Knowledge | 第121-122页 |
| ·Contribution to Policy and Practice | 第122-123页 |
| ·Innovation Points | 第123页 |
| ·Recommendations | 第123-124页 |
| ·Limitations of the Study | 第124-125页 |
| ·Future Research Directions | 第125-126页 |
| ·Additional Variables | 第125页 |
| ·Qualitative Research Design | 第125页 |
| ·Extending the Research | 第125-126页 |
| ·Chapter Summary | 第126-127页 |
| References | 第127-142页 |
| Appendices | 第142-160页 |
| Appendix A:Letter of Introduction | 第142-143页 |
| Appendix B:Research Questionnaire | 第143-151页 |
| Appendix C:List of Tea Processing Firms in Kenya | 第151-152页 |
| Appendix D:Composite Capacity Utilization | 第152-154页 |
| Appendix E:Categories and Level of Tea Production | 第154-157页 |
| Appendix F:Firm Capacity Utilization and Value Chain Performance | 第157-158页 |
| Appendix G:Criteria and Sub-criteria for Grey-TOPSIS | 第158-160页 |
| Published Academic Papers during Ph.D. Period | 第160-161页 |
| Acknowledgement | 第161-162页 |
| About the Author | 第162-163页 |
