| 摘要 | 第1-7页 |
| Abstract | 第7-12页 |
| Chapter 1 Introduction | 第12-16页 |
| ·Research Background | 第12-13页 |
| ·Research Scope | 第13页 |
| ·Research Questions | 第13-14页 |
| ·The Overall Structure | 第14-16页 |
| Chapter 2 Literature Review | 第16-23页 |
| ·The Act of Complaining | 第16-20页 |
| ·Definitions of the Act of Complaining | 第16-18页 |
| ·Relevant Studies Concerning the Act of Complaining | 第18-19页 |
| ·Contrastive Studies about the Act of Complaining | 第19-20页 |
| ·Conversation Analysis | 第20-22页 |
| ·Categories of Conversation Analysis | 第20-21页 |
| ·Turn-taking and Adjacency Pair | 第21-22页 |
| ·Sitcoms | 第22-23页 |
| ·Genre of Sitcom | 第22页 |
| ·Types of Sitcoms | 第22-23页 |
| Chapter 3A Socio-pragmatic Model for Analysis | 第23-30页 |
| ·Doing Analysis from the Perspective of Speech Act | 第23-24页 |
| ·Classification of Speech Act | 第23页 |
| ·Semantic Formula of Speech Act | 第23-24页 |
| ·Doing Analysis from the Perspective of Culture | 第24-27页 |
| ·Individualism in America and Collectivism in China | 第24-25页 |
| ·High Context in China and Low Context Culture in America | 第25-26页 |
| ·Globalization | 第26-27页 |
| ·Classifications of Complaints and Complaint-responses | 第27-30页 |
| ·Classifications of Complaint Realization Patterns | 第27页 |
| ·Responses to Complaints | 第27-30页 |
| Chapter 4 A Comparison of Complaints and Their Responses in American and Chinese Family | 第30-48页 |
| ·Materials for Study | 第30-33页 |
| ·Instruments | 第30-31页 |
| ·The Comparability of the Two TV Programs | 第31-32页 |
| ·Dyads of Speakers | 第32-33页 |
| ·A Speech Act Analysis of Structures of Complaints and Responses to Complaints | 第33-35页 |
| ·Structures of Complaints | 第33-34页 |
| ·Structures of Complaint-responses | 第34-35页 |
| ·A Comparison of Complaints and Responses from the Perspective of Culture | 第35-48页 |
| ·Distribution and Characteristics of Complaints and Their Comparison | 第36-37页 |
| ·Frequency of Complaint Strategies | 第37-39页 |
| ·A Comparison of Complaint-responses in American and Chinese Families from the Perspective of Culture | 第39-48页 |
| Chapter 5 Conclusion | 第48-54页 |
| ·An Overview of the Study | 第48-50页 |
| ·Implications for Intercultural Communication | 第50-52页 |
| ·Implications for EFL Teaching | 第50-51页 |
| ·Implication for Intercultural Communication | 第51-52页 |
| ·Limitations | 第52-54页 |
| Acknowledgements | 第54-55页 |
| References | 第55-60页 |
| 附录 | 第60页 |
