| ACKNOWLEDGEMENTS | 第4-5页 |
| ABSTRACT | 第5-6页 |
| 摘要 | 第7-19页 |
| Chapter Ⅰ Introduction | 第19-26页 |
| 1.1 Research Background | 第19-20页 |
| 1.2 Research Purpose | 第20-21页 |
| 1.3 Research Content | 第21页 |
| 1.4 Research Structure | 第21-22页 |
| 1.5 Research Significance and Features | 第22-24页 |
| 1.5.1 Research Significance | 第22-23页 |
| 1.5.2 Features | 第23-24页 |
| 1.6 Research Method | 第24-26页 |
| 1.6.1 Literature Analysis | 第24页 |
| 1.6.2 Interviews | 第24-25页 |
| 1.6.3 Questionnaire Survey | 第25页 |
| 1.6.4 Comparative Analysis | 第25页 |
| 1.6.5 Empirical Analysis | 第25-26页 |
| Chapter Ⅱ Literature Review | 第26-32页 |
| 2.1 Definition of Talent Turnover | 第26页 |
| 2.1.1 Classification of Talent Turnover | 第26页 |
| 2.2 Model of Talent Turnover | 第26-29页 |
| 2.2.1 March - Simon Model | 第26-27页 |
| 2.2.2 Price-Mueller Model | 第27-28页 |
| 2.2.3 Mobley Mediation Model | 第28-29页 |
| 2.3 Research on Influential Factors of Talent Turnover at Home and Abroad | 第29-32页 |
| Chapter Ⅲ Construction of Rational Model of Talent Turnover and ManagementFactors | 第32-33页 |
| Chapter Ⅳ Research Hypothesis and Questionnaire Design | 第33-39页 |
| 4.1 Questionnaire Design | 第33-34页 |
| 4.2 Mehod of Data Analysis | 第34页 |
| 4.3 Research Hypothesis | 第34-36页 |
| 4.4 Reliability Test | 第36-39页 |
| Chapter Ⅴ Empirical Research and Question Analysis | 第39-53页 |
| 5.1 Descriptive Analysis of Sample Data | 第39-41页 |
| 5.2 Cross-tab Analysis and Chi-square Test Based on Different Types ofComparison | 第41-53页 |
| 5.2.1 Cross-tab Analysis and Chi-square Test of Gender Comparison | 第41-43页 |
| 5.2.2 Cross-tab Analysis and Chi-square Test of Age Comparison | 第43-44页 |
| 5.2.3 Cross-tab Analysis and Chi-square Test of Marital Status Comparison | 第44-46页 |
| 5.2.4 Cross-tab Analysis and Chi-square Test of Forms of EmploymentComparison | 第46-47页 |
| 5.2.5 Cross-tab Analysis and Chi-square Test of the Highest Academic Qualification Comparison | 第47-49页 |
| 5.2.6 Cross-tab Analysis and Chi-square Test of Working Years Comparison | 第49-51页 |
| 5.2.7 Cross-tab Analysis and Chi-square Test of Total Income of the Previous Year Comparison | 第51-53页 |
| Chapter Ⅵ Hypothesis Verification and Research Results | 第53-60页 |
| 6.1 Relational Test between Influential Factors of Employee Turnover and Employee Turnover of Bank’s Credit Card Center | 第53-60页 |
| 6.1.1 Relational Analysis | 第53-55页 |
| 6.1.2 Relational Test between Work Pressure of of Bank’s Credit Card Center and Employee Turnover | 第55-56页 |
| 6.1.3 Relational Test between Development Prospects of Credit Card Industry and Employee Turnover | 第56-57页 |
| 6.1.4 Relational Test between Compensation and Benefits of Credit Card Centre and Employee Turnover | 第57页 |
| 6.1.5 Relational Test between Promotion Opportunities of Credit Card Centre and Employee Turnover | 第57-58页 |
| 6.1.6 Relational Test between Management Communication of Credit Card Centre and Employee Turnover | 第58-59页 |
| 6.1.7 Relational Test between Work Responsibilities of Credit Card Centre and Employee Turnover | 第59-60页 |
| Chapter Ⅶ Discussion of Research Findings and Countermeasures of Talent Turnover | 第60-65页 |
| 7.1 The Main Causes of the Employees Turnover of Bank’s Credit Card Business | 第60-63页 |
| 7.1.1 Loyalty Imbalance | 第60页 |
| 7.1.2 Unstable Working Environment | 第60-61页 |
| 7.1.3 Small Promotion Space | 第61-63页 |
| 7.1.4 Attribution to Convergence of Banking and Pan-financial Industry | 第63页 |
| 7.2 Compensation and Benefits Isn’t the Primary Factor in Employee Turnover | 第63-64页 |
| 7.3 The Active Role of employees Emphasizing on Challenging Work on Team Stability | 第64-65页 |
| Chapter Ⅷ Conclusions and Prospects | 第65-70页 |
| 8.1 Findings | 第65-66页 |
| 8.2 Countermeasures of talent turnover in Bank Card Center | 第66-67页 |
| 8.3 Scientificity and Innovation | 第67-68页 |
| 8.4 Limitation and Prospects | 第68-70页 |
| BIBLIOGRAPHY | 第70-74页 |
| APPENDIX | 第74-77页 |
