| ABSTRACT | 第3页 |
| Chapter 1 Introduction | 第7-17页 |
| 1.1 Background and Significance | 第7-8页 |
| 1.1.1 Background | 第7页 |
| 1.1.2 Significance | 第7-8页 |
| 1.2 Objectives and Methods | 第8-9页 |
| 1.2.1 Objectives | 第8页 |
| 1.2.2 Methods | 第8-9页 |
| 1.3 Literature Review | 第9-13页 |
| 1.3.1 The Concept of Outsourcing | 第9-11页 |
| 1.3.2 The IT-BPO in the Philippines | 第11-12页 |
| 1.3.3 The Idea of Input-Output Analysis | 第12-13页 |
| 1.4 Research Framework | 第13-16页 |
| 1.5 Limitation of the Study | 第16-17页 |
| Chapter 2 Development of Philippine IT-BPO industries | 第17-40页 |
| 2.1 Philippine Economic Situation | 第17-23页 |
| 2.1.1 Philippine Economic Overview | 第17-19页 |
| 2.1.2 Agriculture | 第19页 |
| 2.1.3 Manufacturing Industry | 第19-21页 |
| 2.1.4 Service Industry | 第21-23页 |
| 2.2 History of Philippine IT-BPO Industry | 第23-25页 |
| 2.3 IT-BPO Operating in the Philippines | 第25-33页 |
| 2.3.1 Call Center Companies operating in the Philippines | 第26-27页 |
| 2.3.2 Back Office Companies Operating in the Philippines | 第27-28页 |
| 2.3.3 Data Transcription Companies Operating in the Philippines | 第28-29页 |
| 2.3.4 Animation Companies Operating in the Philippines | 第29-30页 |
| 2.3.5 Software Development Companies Operating in the Philippines | 第30-31页 |
| 2.3.6 Engineering Service Companies Operating in the Philippines | 第31-32页 |
| 2.3.7 Digital Content Companies Operating in the Philippines | 第32-33页 |
| 2.4 Major IT-BPO Hubs in the Philppines | 第33-37页 |
| 2.4.1 Metro Manila IT-BPO Hub | 第34-36页 |
| 2.4.2 Metro Cebu IT-BPO Hub | 第36-37页 |
| 2.5 General Situation of IT-BPO in the Philippines | 第37-40页 |
| Chapter 3 The Structure of IT-BPO in the Philippines and Its Challenges | 第40-51页 |
| 3.1 The Component Structure of IT-BPO in the Philippines | 第40-45页 |
| 3.1.1 Introduction | 第40页 |
| 3.1.2 Call Center | 第40-41页 |
| 3.1.3 Back Office | 第41页 |
| 3.1.4 Data Transcription | 第41-42页 |
| 3.1.5 Animation | 第42-43页 |
| 3.1.6 Software Development | 第43页 |
| 3.1.7 Engineering Development | 第43-44页 |
| 3.1.8 Digital Content | 第44-45页 |
| 3.2 The Structure of IT-BPO Industry According to Employment and Growth | 第45-48页 |
| 3.2.1 According to Employment | 第45-46页 |
| 3.2.2 Growth and Development of IT-BPO in the Philippines | 第46-48页 |
| 3.3 Challenges Facing IT-BPO in the Philippines | 第48-51页 |
| 3.3.1 Introduction | 第48页 |
| 3.3.2 Depends More on Call Center | 第48-49页 |
| 3.3.3 High Employee Turnover Rate | 第49-50页 |
| 3.3.4 Continual Increase of Expenses | 第50-51页 |
| Chapter 4 The Linkages of IT-BPO to the Philippines' Economy Input-Output Analysis | 第51-60页 |
| 4.1 Input-Output model and Source of Data | 第51-52页 |
| 4.1.1 Input-Output Model | 第51页 |
| 4.1.2 Source of Data | 第51-52页 |
| 4.2 General Linkages of IT-BPO to the Philippine Economy | 第52-58页 |
| 4.2.1 Sectors That Provide a Large Amount to the IT-BPO in the Philippines (Backward Linkage) | 第52-53页 |
| 4.2.2 Sectors That Receive Large Amount from IT-BPO (Forward linkage) | 第53-54页 |
| 4.2.3 Input-Output Inter-Sector Linkages of the Philippine Economy | 第54-58页 |
| 4.3 Comparison Between Voice sector and Non-Voice Sector of IT- BPO in the Philippines | 第58-59页 |
| 4.4 Conclusion | 第59-60页 |
| Chapter 5 Suggestions on Optimizing the Structure of IT-BPO in the Philippines | 第60-64页 |
| 5.1 Government on Infrastructure and Training | 第60-61页 |
| 5.1.1 Government's Involvement on the Philippine Infrastructure | 第60页 |
| 5.1.2 Government's Involvement on Skills Training | 第60-61页 |
| 5.2 Process and Involvement | 第61页 |
| 5.2.1 Simplifying Business Procedures in the Philippines | 第61页 |
| 5.2.2 IT BPO Philippines Must Involve Other Regions of the Philippines | 第61页 |
| 5.3 Collaborating with Non Governmental Organizations | 第61-62页 |
| 5.3.1 Helping Each Other | 第61-62页 |
| 5.3.2 Giving Opportunities Through Education | 第62页 |
| 5.4 Giving More Incentives to Non-Voice Sector | 第62-64页 |
| Chapter 6 Conclusion | 第64-66页 |
| References | 第66-71页 |
| Annex | 第71-90页 |
