| Abstract | 第5页 |
| 摘要 | 第6-10页 |
| Introduction | 第10-11页 |
| 1 General framework of the study | 第11-14页 |
| 1.1 The study problem | 第11页 |
| 1.2 The importance of the study | 第11-12页 |
| 1.3 Hypotheses of the study | 第12页 |
| 1.4 The study sample | 第12-13页 |
| 1.5 Procedural definitions | 第13-14页 |
| 2 Theoretical framework and Literature review | 第14-32页 |
| 2.1 Theoretical framework | 第14-20页 |
| 2.1.1 Introduction | 第14页 |
| 2.1.2 System and Information Systems | 第14-16页 |
| 2.1.3 The importance of information systems in the field of financial and banking applications and Electronic banks as one of the applications of the information systems in the field of banking work | 第16-17页 |
| 2.1.4 Accounting Information System and Accounting information system users | 第17-18页 |
| 2.1.5 Qualitative Characteristics of Accounting Information | 第18-19页 |
| 2.1.6 A comparison between the Financial Accounting Standards Board and International Accounting Standards | 第19-20页 |
| 2.2 The outputs quality and customer satisfaction | 第20-24页 |
| 2.2.1 Introduction | 第20-21页 |
| 2.2.2 Quality | 第21页 |
| 2.2.3 Customers satisfaction | 第21-22页 |
| 2.2.4 Quality from the customers perspective | 第22页 |
| 2.2.5 The Quality dimensions that concerned the consumer for the provided services | 第22-23页 |
| 2.2.6 Types of customers | 第23-24页 |
| 2.3 Literature review | 第24-32页 |
| 2.3.1 Introduction | 第24页 |
| 2.3.2 The studies that are written in the Arabic language | 第24-30页 |
| 2.3.3 Studies in English | 第30-31页 |
| 2.3.4 What distinguishes the above mentioned study from the previous studies | 第31-32页 |
| 3 Methodology and procedures | 第32-39页 |
| 3.1 The study methodology | 第32页 |
| 3.2 Sources of Collecting Data | 第32页 |
| 3.3 Questionnaire Scale Testing | 第32-34页 |
| 3.3.1 Validity and reliability of Study Tool | 第33-34页 |
| 3.4 The Analysis of demographic factors | 第34-37页 |
| 3.4.1 Company Type | 第34页 |
| 3.4.2 The Scientific Degree | 第34-35页 |
| 3.4.3 Specialization | 第35页 |
| 3.4.4 Experience | 第35-36页 |
| 3.4.5 The number of years dealing with the current bank | 第36页 |
| 3.4.6 The nature of the service obtained from bank | 第36页 |
| 3.4.7 The functional center | 第36-37页 |
| 3.5 The Scale determines the Relative Importance | 第37页 |
| 3.6 Methods of data analysis | 第37-39页 |
| 4 Study Results (statistical analysis) | 第39-54页 |
| 4.1 Study questions analysis | 第39-49页 |
| 4.1.1 Questions of the reliability of the accounting information system outputs | 第39-41页 |
| 4.1.2 Relevance of the accounting information system outputs questions | 第41-42页 |
| 4.1.3 Accounting information system outputs stability questions | 第42-45页 |
| 4.1.4 Comparison capability of the accounting information system outputs questions | 第45-47页 |
| 4.1.5 Customers satisfaction questions | 第47-48页 |
| 4.1.6 Summary of results | 第48-49页 |
| 4.2 Study hypothesis examination | 第49-54页 |
| 4.2.1 The first sub-hypothesis | 第50-51页 |
| 4.2.2 Second sub-hypothesis | 第51页 |
| 4.2.3 Third sub-hypothesis | 第51-52页 |
| 4.2.4 Fourth sub-hypothesis | 第52-54页 |
| 5 Conclusions | 第54-56页 |
| 5.1 Recommendations | 第55-56页 |
| References | 第56-58页 |
| ACKNOWLEDGEMENT | 第58-60页 |
