| ABSTRACT | 第1-6页 |
| 摘要 | 第6-11页 |
| Chapter Ⅰ Introduction | 第11-15页 |
| ·Background of the Study | 第11页 |
| ·Objective and Significance of the Study | 第11-13页 |
| ·The Structure of the Study | 第13-15页 |
| Chapter Ⅱ Literature Review | 第15-24页 |
| ·The Definition of Conflict Talk | 第15-16页 |
| ·The Relevant Literature Review on Conflict Talk | 第16-18页 |
| ·Pragmatic Theories | 第18-24页 |
| ·Conversation Analysis | 第18-21页 |
| ·Politeness Theory | 第21-24页 |
| Chapter Ⅲ Data Collection and Research Methodology | 第24-28页 |
| ·Data Collection | 第24-25页 |
| ·Data Sources | 第24页 |
| ·Conversation in the Novel versus Naturally Occurring Talks | 第24-25页 |
| ·The Methodology of the Present Study | 第25-26页 |
| ·Moment in Peking | 第26-28页 |
| Chapter Ⅳ An Analysis of Conflict Talk Examples | 第28-61页 |
| ·Formats of Initiating Conflict Talk | 第28-39页 |
| ·Request | 第32-33页 |
| ·Accusation | 第33-35页 |
| ·Assertion | 第35-37页 |
| ·Repeated Assertion | 第37-39页 |
| ·Formats of Maintaining or Escalating Conflict Talk | 第39-51页 |
| ·Negation | 第41-44页 |
| ·Opposing question | 第44-47页 |
| ·Repetition | 第47-49页 |
| ·Explanation | 第49-51页 |
| ·Formats of Terminating Conflict Talk | 第51-61页 |
| ·Concession | 第52-53页 |
| ·Compromise | 第53-55页 |
| ·Third Party Intervention | 第55-56页 |
| ·Withdrawal | 第56-58页 |
| ·Change of Topic | 第58-61页 |
| Chapter Ⅴ Quantitative and Qualitative Summary | 第61-66页 |
| ·The Quantitative and Qualitative Analysis of the Formats for InitiatingPhase | 第61-62页 |
| ·The Quantitative and Qualitative Analysis of the Formats for MaintainingPhase | 第62-64页 |
| ·The Quantitative and Qualitative Analysis of the Formats for TerminatingPhase | 第64-66页 |
| Chapter Ⅵ Conclusion | 第66-69页 |
| ·Summary of the Major Findings of the Study | 第66-67页 |
| ·Limitations of the Present Study | 第67页 |
| ·Suggestions for Further Research | 第67-69页 |
| REFERENCES | 第69-75页 |
| ACKNOWLEDGEMENTS | 第75-76页 |
