| Abstract | 第5-6页 |
| List of Abbreviations, List of Symbols and Glossary of Terms | 第11-12页 |
| 1 Introduction | 第12-26页 |
| 1.1 Background | 第12-16页 |
| 1.1.1 Mongolia's economic and political context | 第12-15页 |
| 1.1.2 Social health insurance of Mongolia | 第15-16页 |
| 1.2 Significance of the study | 第16-22页 |
| 1.2.1 Theory | 第17-21页 |
| 1.2.2 Practice | 第21-22页 |
| 1.3 Research method | 第22-26页 |
| 1.3.1 Data collection | 第22-23页 |
| 1.3.2 Questionnaire Design | 第23页 |
| 1.3.3 Data analysis | 第23-26页 |
| 2 Literature Review | 第26-48页 |
| 2.1 Evaluating Social health insurance policy | 第26-38页 |
| 2.1.1 Public policy supply and making | 第26-30页 |
| 2.1.2 Social health insurance policy evaluation | 第30-38页 |
| 2.2 Applying Business Principles and Strategies to the Public sector | 第38-42页 |
| 2.2.1 Applying Business Principles and Strategies to the Public sector | 第38-41页 |
| 2.2.2 Applying Customer Satisfaction framework to the Social Health Insurance | 第41-42页 |
| 2.3 Evaluating SHI policies from the public perspectives | 第42-48页 |
| 2.3.1 Customer satisfaction theory | 第42-44页 |
| 2.3.2 Importance Satisfaction Analysis | 第44-48页 |
| 3 Analysis on Mongolia's Social Health Insurance Policy Supply | 第48-64页 |
| 3.1 Mongolia's Social Health Insurance system design and operation | 第48-59页 |
| 3.1.1 Analysis on Mongolia's SHI system design | 第48-56页 |
| 3.1.2 Analysis on Mongolia's SHI organization and management | 第56-59页 |
| 3.2 Mongolia's Social Health Insurance policy supply characteristics | 第59-64页 |
| 3.2.1 Social health insurance as health purchaser | 第59-60页 |
| 3.2.2 Social Health Insurance customer satisfaction | 第60-64页 |
| 4 Mongolia's Social Health Insurance Policy Evaluation | 第64-80页 |
| 4.1 Sample Selection | 第64-65页 |
| 4.2 Policy Analysis Framework | 第65-74页 |
| 4.2.1 ISA Importance-Satisfaction Analysis | 第68-74页 |
| 4.2.2 ISA Importance-Satisfaction Analysis | 第74页 |
| 4.3 Statistical Analysis on measurement result | 第74-80页 |
| 5 Policy optimization of Social Health Insurance of Mongolia | 第80-88页 |
| 5.1 Policy framework for Social Health Insurance of Mongolia | 第80-82页 |
| 5.2 Policies of high importance for immediate actions | 第82-83页 |
| 5.3 Policy recommendations for the Social Heath Insurance of Mongolia | 第83-88页 |
| 6 Conclusion | 第88-94页 |
| 6.1 Findings of the research paper | 第88-91页 |
| 6.2 Contribution of the research paper | 第91-92页 |
| 6.3 Suggestions for future work | 第92-94页 |
| Reference List | 第94-99页 |
| Appendix Ⅰ | 第99-102页 |
